Get help to buy food and milk (Healthy Start)

Contact us

Call 0300 330 2090 to:

  • activate your card
  • get your PIN
  • hear your balance
  • report your card as lost, damaged or stolen

Phone lines are open 24 hours a day, 7 days a week.

Email healthy.start@nhsbsa.nhs.uk or call 0300 330 7010 to:

  • turn off contactless payments on your card
  • ask a question about Healthy Start
  • request an interpreter
  • tell us about a change in your circumstances
  • tell us if you think a mistake has been made

Phone lines are open 8am to 6pm Monday to Friday (except public holidays).

Find out about call charges (opens in a new tab)

You can also contact us by post at:

Healthy Start
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN

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